Identify the disrepair – issues like:
- Damp or mould
- Leaks
- Broken heating or hot water
- Faulty electrics (including kitchen and bathroom fans)
- Structural problems such as cracked walls, leaking roof
- Damaged guttering causing water ingress
- Pests or vermin due to poor conditions
Report it to you landlord in writing:
- Use email or an online portal if they use one
- Be clear a specific about the issues
- Include photos/ videos
- Keep a note of when you have contacted them
Allow reasonable time for repairs – Your landlord should respond and arrange repairs in a reasonable timeframe:
- Emergency repairs such as no hot water or heating or faulty electrics should be done within 24-48 hours
- Other repairs should take typically 2 weeks to a month typically.
Gather evidence – if your landlord doesn’t fix the problem, start collecting proof:
- Photos / videos
- Receipts for any costs you have incurred such as dehumidifiers or mould spray
any clothing, upholstery etc which has been damaged due to the disrepair - Correspondence (emails, texts, letters)
- Witnesses (neighbours / visitors)
- Medical records if your health has been affected
Contact us to stand strong for your rights and press your landlord to repair your property quickly. You may also be able to claim for:
- Rent compensation depending on how many rooms are affected
- The cost of the inconvenience
- Damage to your belongings such as clothing or upholstery
- Health problems caused by the poor housing conditions
If your landlord still refuses to repair your house we will issue a claim through the court system for a court order to make them do so.